Water Service Lines

A water pipe, also known as a water service line, is how water is delivered to each home or business.
Water Service Lines Graphic

Water Service Responsibility (pdf)

Water service lines are broken into two sections:

From the Water Main to the Service Valve

The portion from the water main, which carries water from the Water Treatment Plant to the property line, is owned and maintained by The City. All water pipes and devices outside of private property lines are The City's responsibility. This includes water mains, water main valves and the service valve, which controls the water running to the building.

From the Service Valve to the Water Meter

This portion is owned and maintained by the property owner. The owner is responsible for the water service line that leads from your property to the service valve (usually located at or near the property line) and for the main shut-off valve, which is normally located inside your property. Repair of all pipes inside the property, with the exception of the water meter, is the responsibility of the owner.

Property Lines

In most cases, the property line ends a few metres from the edge of the curb or sidewalk. The legal survey, completed when the property was built or purchased, shows where the property line is located. 

The diagram above- or view a Water Service Responsibility (pdf) - shows the areas of responsibility. Note that the service valve is placed very close to the property line and is not always outside of your property line; however, The City does own it. 

Related Links

What Causes a Leak?
Monitoring Lead in Red Deer's Water
Turn Your Water Service On and Off
Protect the Pipes (pdf)