Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

E-billing - Utilities icon

E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Kinex Arena to temporarily close

November 23, 2022

The Kinex Arena will close starting Monday, November 28 until Saturday, December 10 due to an unanticipated issue with the ice making equipment.

City seeking public feedback on...

November 22, 2022

Help us serve you better by completing the customer service survey, where we are asking for public feedback on their experiences interacting with us at The City.