Utility Billing Service Centre

The Utility Billing Service Centre bills for Water, Wastewater and Waste Management utilities. These utility services vary depending on the property and type of occupancy.

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Customer Care

Billing concerns or questions? Residential utility information, water meters and more.

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E-billing and MyCity

Sign up for My Utilities account and have access to your Utility Bill information 24/7.

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Payment Options

How do I pay my Utility Bill? Choose from six different payment options. Learn more...

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Pre-Authorized Withdrawals

Sign up for the Pre-Authorized Withdrawal (PAWS) program, the amount of your utility bill will be automatically deducted from your bank account each month.

News & Notices

Council expands housing options thro ...

June 9, 2026

Red Deer City Council approved amendments to the Land Use Bylaw that allow house suites (secondary suites) in duplexes throughout most areas of the city where duplexes are already permitted.

Red Deer sets direction for the next ...

June 9, 2026

With unanimous adoption of Council’s Term Direction, Red Deer City Council has set its priorities for the next four years. The document will guide Council’s leadership, decision-making and oversight, while aligning Administration’s work to support Red Deer