A water meter is a mechanical device installed on your water line that measures usage only when water is actively flowing. Water meters accurately read how much water you use in your home. The City of Red Deer has replaced approximately 32,500 meters since the fall of 2014 to new Automatic Meter Reading (AMR) meters which is now the industry standard technology, providing better accuracy, reliability and reduces the need for estimating water use. 

AMR Benefits include:

• Efficiency - Water readings will be sent to meter reading staff driving by, eliminating the need for staff to gain access to the property. 
• Accuracy - Billing will be based on exact water consumption rather than estimating usage. 
• Water Conservation - Staff can monitor for potential leaks and quickly inform customers if a leak is detected at the property.

Water rates are set through the Utility bylaw - Utility Bylaw Water Rates Jan 2025 (pdf)

For an explanation of how a water meter works, watch the Mechanics of Water Meter video.

Replacement Appointments

If you still have an old meter, call Utility Services at 403-342-8750 to schedule a meter replacement appointment to avoid the Utility Deferral Fees.  

Water Meter Gasket Replacement

The City of Red Deer - Water Distribution has found select water meter gaskets installed from 2013 - 2015 need replacement. It is imperative to replace these gaskets to prevent leaks and service issues that may cause damage. City staff will complete this work at no cost to residents. An adult (18 years or older) must be present during the appointment. To ensure efficient service delivery, the operator may arrive up to 30 minutes before or after your scheduled appointment time.  Please go to www.reddeer.ca/gaskets to book your appointment.

For more information:  Meter gasket FAQ (pdf)

Contacts

Utility Billing Service Centre
The City of Red Deer
403-342-8203

Utility Services
The City of Red Deer
403-342-8750