Emergency Services Facts & Statistics

Key Facts

Overtime Costs

Overtime Costs 2025

  • $1,179,869
  • 241 overtime shifts

Overtime Costs 2024

  • $3.2M (highest per capita in Alberta)
  • 1,920 overtime shifts
Competitive Pay (Per Collective Agreement)
  • First-Class Firefighter: $109,853
  • Captain: $134,020
  • Platoon Chief: $148,301
  • OT is paid at double time
On Scene
  • City of Red Deer has an established target of arriving within 10 minutes, 90% of the time for all reported structure fires.
    • This target aligns with the High Intensity Residential Fire (HIRF) standard, which is a building code requirement that has guided The City’s established target of 10 minutes, 90% of the time.
  • Alberta Health Services target response time for ambulance (emergency medical response) is 12 minutes. (City has a contract with Alberta Health Services to deliver ambulance until September 2026)
  • From January 1 to July 31, 2025, the average response time was approximately 9 minutes and 50 seconds for all call categories (excluding AHS ambulance response).
  • From January 1 to July 31, the average response time for structure fires was approximately 6 minutes and 48 seconds
Staffing Levels
  • Target staffing level per shift is 31 employees.
  • 17 employees respond to all reported structure fires.
  • Fire Calls: 4+ firefighters respond to all fire calls (sometimes on 2 trucks instead of 1).
  • Medical Calls: Single engine responds with ambulance, as needed.
Tax Impact
  • Every $1.5 million added to the budget equals about a 1% property tax increase. Reversing Dynamic Staffing would result in additional tax increases over and above what is already expected, for Emergency Services alone - without increasing service levels.
  • Emergency Services currently makes up 17% of The City’s budget, and approximately 88% (2024) of the department’s budget is salary funding.
Relief Factor
  • Emergency Services has built in a relief factor, which is the extra staff needed to cover vacations, sick time, and other absences so the required number of people are always on duty.
  • Red Deer operates with a 35% relief factor - one of the highest in the province.
Staffing Growth
  • Since 2022, The City has added 32 new full-time employees in Emergency Services.
  • In 2025, up to 12 temporary paramedics were also approved to cover leaves (7 hired to date).
Community Growth vs. Staffing
  • Red Deer’s population has grown 35% since 2003, while Emergency Services staffing has grown 73%, more than double the rate of population growth.
Call Volumes (Jan through July 2025)
  • Total: 15,594 calls.
  • Alberta Health Services (Ambulance) EMS: 11,952 (77%).
  • Fire Related Calls: 3,642 (23%).
    • Of the 3,642, 58% are medical, alarms 19%, outside fires 9%, vehicle collisions 5%.
    • Structure fires: 2% of all fire related calls

Statistics: Operational Adjustments 

Information about operational adjustments and staffing levels at Station #2, highlighting periods of reduced capacity, equipment outages, and dynamic staffing changes.

Q4 Operational Adjustments

Operational Adjustments

Between October 1 and December 31 Station #2 operated at full capacity 91% of the time (167/184  Shifts).  
 
The following operational adjustments occurred: 

  • Station #2 was fully closed 0 times (Out of Service Ambulance and Fire Engine)
    • no staff were available for OT shutting down the ambulance to keep staffing at 27.
    • When Station #2 is closed, we have 17 people responding to fire calls from the other 4 operational stations. 
  • The Fire Truck (Engine 2) was taken out of service 2 times with the ambulance (Medic 2) continuing to operate at Station #2.
  • Station #2 operated with 2 firefighters instead of 4 on the Fire Truck 15 times.
  • Station #2 operated with 3 firefighters instead of 4 on the Fire Truck 1 time.
  • Station #2 operated at full capacity 91% of the time (167/184 Shifts)

Dynamic Staffing: By the Numbers 

The chart below outlines the number of shifts less than where less than 31 staff were employed: 

Number (#) of Times under 31 Personnel / Shift     Oct Nov Dec
Engine 2 did NOT run (Ambulance Only Running)  1 1 0
Engine 2 operated at Station 2 with 2 firefighter/medics   9 5 1
Engine 2 operated at Station 2 with 3 firefighter/medics  0 1 0
Station 2 operated at full staffing complement  84% 
(52/62 shifts) 
88% 
(53/60 shifts) 
98% 
(61/62 shifts) 
  TOTAL: 167/184 (91%) 
Q3 Operational Adjustments

Operational Adjustments

Between July 1 and September 30 Station #2 operated at full capacity 76% of the time (140/184  Shifts).  
 
The following operational adjustments occurred: 

  • Station #2 was fully closed 1 time (Out of Service Ambulance and Fire Engine)
    • no staff were available for OT shutting down the ambulance to keep staffing at 27.
    • When Station #2 is closed, we have 17 people responding to fire calls from the other 4 operational stations. 
  • The Fire Truck (Engine 2) was taken out of service 8 times with the ambulance (Medic 2) continuing to operate at Station #2.
  • Station #2 operated with 2 firefighters instead of 4 on the Fire Truck 33 times.
  • Station #2 operated with 3 firefighters instead of 4 on the Fire Truck 3 times.
  • Station #2 operated at full capacity 76% of the time (140/184 Shifts)

Dynamic Staffing: By the Numbers 

The chart below outlines the number of shifts less than where less than 31 staff were employed: 

Number (#) of Times under 31 Personnel / Shift     July August September
Engine 2 did NOT run (Ambulance Only Running)  3 3 2
Engine 2 operated at Station 2 with 2 firefighter/medics   12 8 13
Engine 2 operated at Station 2 with 3 firefighter/medics  3 0 0
Station 2 operated at full staffing complement  71% 
(44/62 shifts) 
82% 
(51/62 shifts) 
75% 
(45/60 shifts) 
  TOTAL: 140/184 (76%) 
Q2 Operational Adjustments

Operational Adjustments

Between April 1 and June 30 Station #2 operated at full capacity 81% of the time (148/182 Shifts).  
 
The following operational adjustments occurred: 

  • Station #2 was fully closed 0 time (Out of Service Ambulance and Fire Engine)  
    • When Station #2 is closed, we have 17 people responding to fire calls from the other 4 operational stations. 
  • The Fire Truck (Engine 2) was taken out of service 7 additional times (3 total) with the ambulance (Medic 2) continuing to operate at Station #2. 
  • Station #2 operated with 2 firefighters instead of 4 on the Fire Truck 22 times. 
  • Station #2 operated with 3 firefighters instead of 4 on the Fire Truck 5 times.
  • Station #2 operated at full capacity 81% of the time (148/182 Shifts) 

Dynamic Staffing: By the Numbers 

The chart below outlines the number of shifts less than where less than 31 staff were employed: 

Number (#) of Times under 31 Personnel / Shift     April May June
Engine 2 did NOT run (Ambulance Only Running)  3
Engine 2 operated at Station 2 with 2 firefighter/medics   5 7 10
Engine 2 operated at Station 2 with 3 firefighter/medics  2 2 1
Station 2 operated at full staffing complement  83% 
(50/60 shifts) 
84% 
(52/62 shifts) 
77% 
(46/60 shifts) 
  TOTAL: 142/182 (81%) 
Q1 Operational Adjustments

Operational Adjustments

Between January 1 and March 31 Station #2 operated at full capacity 93% of the time (166.5/180 Shifts).  
 
The following operational adjustments occurred: 

  • Station #2 was fully closed 1 time (Out of Service Ambulance and Fire Engine)  
    • When Station #2 is closed, we have 17 people responding to fire calls from the other 4 operational stations. 
  • The Fire Truck (Engine 2) was taken out of service 2 additional times (3 total) with the ambulance (Medic 2) continuing to operate at Station #2. 
  • The ambulance (Medic 2) was taken out of service 4.5 times to support the staffing of Engine 2. 
  • Station #2 operated with 2 firefighters instead of 4 on the Fire Truck 8 times. 
  • Station #2 operated with 3 firefighters instead of 4 on the Fire Truck for half a shift (0.5 times). 
  • Station #2 operated at full capacity 93% of the time (166.5/180 Shifts) 

Dynamic Staffing: By the Numbers 

The chart below outlines the number of shifts less than where less than 31 staff were employed: 

Number (#) of Times under 31 Personnel / Shift     January February  March
Engine 2 did NOT run (Ambulance Only Running)   1 
Engine 2 operated at Station 2 with 2 firefighter/medics   3 
Engine 2 operated at Station 2 with 3 firefighter/medics  0.5 
Station 2 operated at full staffing complement  94% 
(58/62 shifts) 
96% 
(54/56 shifts) 
88% 
(54.5/62 shifts) 
  TOTAL: 166.5/180 (93%) 

Budgets, Salaries, and Personnel

What is the salary for first class firefighter working for The City of Red Deer?

The current base salary for a first-class firefighter in Red Deer is $109,853 per year in addition to benefits and pension, premiums and shift differentials. A Captain earns approximately $134,020. The position of Platoon Chief (PC) earns approximately $148,301.

What is the overtime pay rate for firefighters in Red Deer?

Overtime is paid at double the regular rate. For a first-class firefighter, the regular pay rate in 2024 is $50.11/hour. With overtime, this becomes $100.22/hour.

  • OT Shift Example: For a 14-hour night shift, a first-class firefighter will earn $1,403.08. This is calculated as $100.22/hour x 14 hours.
  • Regular Pay Example: For a 14-hour night shift, a first-class firefighter will earn $701.54. This is calculated at $50.11/hour x 14 hours.
How much overtime did The City payout for emergency services in 2024?

In 2024, The City of Red Deer paid out $3.2 million in overtime to emergency services employees.

Have there been any budget changes in emergency services?

As part of the 2025 budget deliberations, City Council initiated decreases in the budgets for many City departments.  City Council directed a decrease of approximately $600,000, to be realized through implementation of dynamic staffing in emergency services.

Were there any cuts to firefighter jobs in 2024/25?

There have been no job cuts in emergency services. In fact, since 2022, 32 firefighter/paramedic positions have been added within emergency services.