Notify Red Deer

Have you signed up for Notify Red Deer? Notify Red Deer will send you notifications quickly during emergencies and for other updates you choose to receive. Choose how you want your alerts – by text, email or phone.
image with Notify Red Deer branding

Sign up here

*Please note that you need to create a Notify Red Deer account as this system is different than your MyCity account. If you have any questions, please call 403-342-8111.

What kind of notifications do you want? We want to hear from you! Fill out the survey here.

What is Notify Red Deer?

Notify Red Deer is a mass notification system that allows The City of Red Deer to send messages quickly to residents during emergency and non-emergency situations. You enter your contact methods (email, text or phone call), select your preferred way to receive alerts, and which addresses in Red Deer you want to receive alerts for. Notify Red Deer has replaced the traditional registered phone call out system using during emergency situations. It is also the same system that sends out snow zone plowing information to residents.

How do residents get contacted?

Notify Red Deer will send you alerts you have chosen to receive, with the exception of emergency alerts which there is no opt out. Notify Red Deer will first send a message to your preferred contact method, and if that message is not confirmed it will send to your other contact methods provided.

White Page data is also in the system for emergency notifications, and these contacts will only receive phone call messages.

Residents are asked to sign up and input their contact information, preferred communication method and addresses. Texting and email are the fastest way to receive alerts from Notify Red Deer.

Why is texting and email faster than a phone call?

Digital methods of sending messages, including text and email are the quickest ways to receive notifications as it lessens the number of landlines involved in receiving a notification.

How does this work differently than other communication methods?

The City currently has a variety of tools to disseminate information to affected individuals. These include, but are not limited to, various email sign-ups, social media, traditional registered phone call out system (only used during emergency situations), website, and news releases. While many of these options will still be utilized (social media, website, and news releases) Notify Red Deer allows The City to streamline these messages and reach a large audience within a short period of time. 

What if my contact information changes?

You own and manage the information linked to your profile. At any time you can log in, and change your information.

Can I opt out?

Notify Red Deer is The City’s main method to contact you in an emergency situation, at any time you can change your subscription preferences for non-emergency notifications. The only way to completely opt-out is to delete your profile.

Do you send test alerts?

Notify Red Deer is tested periodically. The system was last tested on Tuesday, August 29, 2017. Test events are necessary to prepare for when we need to send critical information to residents in the event of an emergency or unfolding situation. Residents are asked to update their Notify Red Deer profile before the test event, so they can receive an alert in the way they want. Residents can update their profile at any time.