This past winter, The City of Red Deer piloted changes to the snow and ice control program that focused on restoring mobility sooner and providing safe, accessible and well-maintained transportation infrastructure for all.
Major changes included 24/7 operations for residential street clearing, increased traction control throughout the city, additional sidewalk, trail and staircase clearing, and decreased timelines for bus stop clearing. On Monday City Council reviewed the 2023-24 snow and ice control operational report which outlined the pilot’s successes and challenges, as well as the learnings and opportunities for improvement.
“Overall, our more responsive approach to snow and ice control resulted in better mobility for motorists and pedestrians, and a greater quality of winter road maintenance,” said Greg Sikora, Manager of Parks and Public Works. “Of the many successes of the pilot program, the community was most pleased with the noticeable improvement in traction control and our ability to clear Green Routes within six days, thanks to moving Green Route plowing to 24/7 operations.”
Improvements to pedestrian, cyclist and motorist transportation networks include:
- Increased presence and effectiveness of pre-treating, plowing, and sanding on major arterials, hills and bridges, with two and four-hour traction control equipment cycles,
- 5 locations of staircase clearing,
- 43 km of neighbourhood asphalt trails cleared after each snowfall,
- Inclusion of second side sidewalks (9 km)
- 635 transit stop clearing: 61 high priority cleared in 1 day, 153 medium priority cleared within 3 days, an additional 421 supplemental stops cleared within 7 days.
Throughout the pilot program, The City connected with the community to get feedback on operations including regular check-ins with the Engaged Citizens Group, two broad public surveys, a transit rider survey and the Citizen Satisfaction Survey.
Overall, citizens felt arterial roadways, hills and bridges were adequately maintained, and were satisfied with the Green Route plowing operation, with little concern raised about nighttime operations and 24/7 parking bans. Residents reported a prominent level of satisfaction with the additional mobility of trails, sidewalks and staircases, and there was improved public awareness of snow clearing programs.
Additionally, a noticeable improvement in adherence to the parking ban resulted in less than 100 tickets being issued this year. Complaint call volumes and service requests for traction control also trended downward this year.
“While we’ve received positive feedback from the community, we know there is always room for improvement. Our greatest challenges to the snow and ice control program remains the variability of weather, pivoting operations from a plow based program to a traction control focus and choosing the right time to execute Green and Grey Route plows,” said Manager Sikora.
In June 2023, Council adopted the revised Integrated and Accessible Transportation Policy (IAATP), which focuses on providing the community with mobility services based on four guiding principles: safe, accessible, well-maintained and accountable.
City Council will consider the future level of service at the May 27 City Council meeting.