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Look ‘n Book unavailable while online payment services are updated

October 24, 2022 8:35 AM
(Red Deer, Alberta)

Look ‘n Book, The City’s registration software for Recreation & Culture programs and Parks amenities, will be unavailable beginning Monday, October 24 at 4 p.m.. The outage is expected to last until Wednesday, October 26 at 12 p.m.

During this outage, The City will conduct an update to new services provided by Moneris, our online payment processing provider, that affects the appearance of our online payment pages through Look ‘n Book. Residents who use the online payments page to register for Recreation & Culture programs and Parks amenities will notice a slight change beginning Wednesday morning. Not only will the page look different, it will no longer redirect users to an outside site to enter their payment details.

While the Look ‘n Book system is temporarily unavailable, Recreation facilities will be accepting cash payments only. Customers looking to book courses are asked to delay registration until the update has been completed.

When the update is complete, accepted forms of online payment will include Visa, Visa Debit, MasterCard and MasterCard Debit.

For more information, contact:

Corporate Communications
The City of Red Deer

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