We heard from residents that they were looking for more consistent billing. Utility bills will now be due on either the 1st or the 15th of the month, every month.
Utility Bill Schedule Changes
Utility customers have long asked for more consistency in their utility bills. With monthly bills, you'll know when to expect your next bill so you can plan ahead. Some customers may see slightly shorter or longer billing periods in October as we shift to the new schedule.
Frequently Asked Questions
Utility bills will be due on either the 1st or the 15th of the month, every month, dependant on location. You can expect to receive your bill approximately two weeks before that time.
No. Bill dates are selected based on your property’s location. Billing dates are split as follows:
Water meter readings are collected remotely from a truck. The date our meter readers drive through your area may change, but customers should not expect any impacts.
No, total charges will be the same as if we had not changed the schedule. During the shift to our new schedules, some residents will see smaller or larger bills than normal, but the overall utility cost will not change.
For more information, please contact:
Utilities Help Centre